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Shipping Information

WHEN WILL MY ORDER SHIP?

Your order will be shipped out on average within 3 - 5 business days of ordering. 

Estimated shipping delivery times: USA 3-5 business days; Canada 5-10 business days.

Track your order here.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Estimated shipping delivery times: USA 3-5 business days; Canada 5-10 business days.

Track your order(s) here. 

*Please note, international shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

WHAT SHIPPING CARRIERS DO YOU USE?
We use the United State Postal Service and UPS. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.
HOW CAN I TRACK MY ORDER?

You can track your orders here.

We also send tracking information to the e-mail address associated with your order to stay up to date on it's location.

If you have not received your tracking information and it has been over 2 business day, please contact us at animalspandex@gmail.com.


Payment Information

WHAT ARE MY PAYMENT OPTIONS?
We accept PayPal, Visa, MasterCard, Discover, and American Express.
ARE YOUR PAYMENT PROCESSING SERVICES SAFE?
Absolutely, we take fraud very seriously. All credit and debit card holders are subject to validation and authorization by us and the card issuer. We only ask for your payment details when you come to pay for your order. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.

Orders and Returns

WHAT SIZE SHOULD I ORDER?
If you are unsure about the appropriate size, we recommend you order the next size larger. Our clothes are cut for a fashionable shape. Most of our garments fit a little snug to flatter almost any body type.
ARE THESE SPANDEX GOOD FOR RUNNING, SOCCER, LACROSSE OR YOGA?
Yep! They are great for any physical activity, whether you are going for a run, playing a sport or just relaxing in them. Feel free to email us at animalspandex@gmail.com if you additional questions.
WHAT'S UP WITH ALL THE ANIMAL DESIGNS?

Animal Spandex’s animals have been in the making since May 2014. Low Polygon artist, athlete and animal enthusiast Diana D’Achille designed all the animals found on Animal Spandex.com by hand.

You can find her entire low polygon animal collection here and learn more about the design process here.

Diana plans to bring all 200+ animal designs of hers to life on Animal Spandex.com for animal lovers just like you, to enjoy, smile at and fit comfortably in wherever you go. You will not find these animal designs on Spandex in any other store, therefore if you decide to make a purchase with us you will own a unique design product in your wardrobe.

Be sure to subscribe below to stay informed on new animal spandex releases and sales.🐳

HOW DO I ORDER A GIFT FOR SOMEONE?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Sale items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Product must be returned within 30 days of receiving your order

Reasons why you want to return or exchange your order:

A change in size:

Please note:

  • The item(s) must be unworn and unwashed. 
  • The item(s) should be in the original state. 
  • The item(s) are returned within 30 days after you received them.

You received the wrong item:

Although, this is very rare. It can happen that we sent you the wrong item. No worries, return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct product ASAP.

  • Please note:
  • The item(s) must be unworn and unwashed. 
  • The item(s) should be in the original state. 
  • The item(s) are returned within 30 days after you received them.

If you meet the above criteria please shoot us an email to animalspandex@gmail.com

Please note, In line with our Terms and Conditions, all postage costs for returns and exchanges must be covered by you. We recommend using a trackable postage service (such as Standard Tracked International, UPS or OmniReturns). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, we cannot be responsible for lost parcels being returned.

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